Certificate III in Individual Support


This qualification reflects the role of individuals in the community, home or residential care setting who work under supervision and delegation as a part of a multi-disciplinary team, following an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason.

These individuals take responsibility for their own outputs within the scope of their job role and delegation. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

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    Total number of units = 15

    • 9 core units
    • 6 elective units



    Unit Code Unit Descriptor Nominal Hours
    CHCCCS031 Provide individualised support 100
    CHCCCS038 Facilitate the empowerment of people receiving support 120
    CHCCCS040 Support independence and wellbeing 120
    CHCCCS041 Recognise healthy body systems 90
    CHCCOM005 Communicate and work in health or community services 70
    CHCDIV001 Work with diverse people 70
    CHCLEG001 Work legally and ethically 70
    HLTINF006 Apply basic principles and practices of infection prevention and control 70
    HLTWHS002 Follow safe work practices for direct client care 70




    Unit Code Unit Descriptor Nominal Hours
    CHCDIS012 Support community participation and social inclusion 70
    CHCAGE011 Provide support to people living with dementia 80
    CHCDIS011 Contribute to ongoing skills development using a strengths-based approach 70
    CHCAGE013 Work effectively in aged care 75
    CHCPAL003 Deliver care services using a palliative approach 70
    CHCDIS020 Work effectively in disability support 75

    These competencies have been drawn from the nationally endorsed industry training package the Community Services Training Package (CHC). Upon successful completion of the training and assessment, the qualification CHC33021 Certificate III in Individual Support will be issued within 30 days of completion of the Qualification. A Statement of Attainment will be issued who are not able to complete the qualification but have completed few units. Statement of Attainment is not considered a complete Qualification.

    Students are required to undertake face to face, work placement and home study over the period of 52 weeks including breaks.

    Face to Face

    Head office:

    197A Wheatsheaf Rd, Glenroy VIC 3046

    For more information please contact head office

    To achieve this qualification, the candidates are required to complete at least 120 hours of work placement in a real work place environment.

    Following Assessment methods and evidence gathering methods will be used:

    A – Written questions B – Case Study
    C – Project D –  Role Play
    E – Research F – Workplace activity
    G- Observation/Demonstration

    After successful completion of this qualification student may expect to have following job outcomes:

    • Accommodation Support Worker
    • Community Support Worker
    • Assistant in Nursing
    • Home Care Assistant
    • Care Assistant
    • Personal Care Assistant
    • Care Service Employees
    • Personal Care Giver
    • Care Workers
    • Personal Care Worker
    • Residential Care Worker
    • Community Hours Worker
    • Support Worker


    AMZ Training does not guarantee the desired outcome after successful completion of this qualification. Students are advised to undertake analysis of the market before deciding to start the course.

    After successfully completing the CHC33021 Certificate III in Individual Support, students have the opportunity to expand their qualifications and skills by pursuing higher-level courses. Here are potential study pathways:

    • CHC43015 Certificate IV in Ageing Support
    • CHC43121 Certificate IV in Disability Support
    • CHC43415 Certificate IV in Leisure and Health
    • CHC43315 Certificate IV in Mental Health

    Students may be eligible for Recognition of Prior Learning (RPL) if they possess any formal or informal experience related to Industry. Students will be assessed against their competency by an assessor.

    You may eligible for Credit Transfer if you have undertaken formal study previously. To be eligible for credit transfer you need to submit provide original certificates for verification.

    Details information about the courses, fees, refunds, complaint, appeal etc is available in Student Handbook.

    This training is delivered with Victorian and Commonwealth Government funding.

    For detailed fee information please click.

    For Refund policy please click here.

    For Complaint and appeal please click here

    Each student enrolling in this course will need a Unique Student Identifier (USI) number. Certification will not be issued until you have a valid USI number.

    In few instances students, may be exempt from USI but before availing any exemption please consider as your transcript will not be available on USI System.

    For more information about USI please refer:

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